Account & Data Deletion
How to request deletion
- Email smartridecabss@gmail.com.
- Use the subject: Account Deletion Request.
- Include the email address or phone number associated with your Smart Ride Cabs account.
- If you are a driver or applicant, state that in the request so we can locate the correct records.
Identity verification
To protect your account, we may ask for reasonable information to verify that the request is being made by the account holder or an authorised person. Do not email passwords, one-time codes or full payment-card details.
What we will delete
Subject to verification and lawful retention requirements, we will delete or de-identify account profile information and personal data that is no longer required for the purposes for which it was collected.
Information that may be retained
Some records may be retained where required or permitted for legal, taxation, accounting, passenger or driver safety, regulatory record-keeping, fraud prevention, dispute resolution, insurance or enforcement purposes. Where information must be retained, access will be limited to appropriate purposes.
Timing
We aim to acknowledge and action verified deletion requests within a reasonable period. More time may be required where records must be checked against legal or regulatory retention requirements.
Bookings without an account
If you do not have an account but want personal information relating to bookings or communications reviewed for deletion, email us with enough information to identify the relevant records.
Questions
Contact smartridecabss@gmail.com or +61 431 179 197.
For more information about how we handle personal information, see our Privacy Policy.