Terms & Conditions
1. Service
Smart Ride Cabs provides or facilitates on-demand passenger transport and related booking services in Perth, Western Australia. A booking request is not necessarily confirmed until it has been accepted or confirmed through the applicable booking channel.
2. Passenger responsibilities
- provide accurate pickup, destination, contact and booking information;
- be ready at the agreed pickup point and time;
- tell us in advance about material accessibility, passenger, luggage or vehicle requirements;
- behave lawfully and safely and follow reasonable driver safety instructions;
- not use the service for unlawful, dangerous or abusive conduct.
3. Fares and estimates
Fare estimates shown on the website are indicative only unless expressly stated to be a fixed or confirmed fare. The final fare may depend on the booking type, route, distance, time, waiting, tolls, airport charges, applicable fees and lawful fare rules.
Where Western Australian taxi fare regulation applies, fares and charges must comply with applicable WA passenger transport requirements. Any booking fee that applies should be made clear before booking confirmation where required by law.
4. Cancellations, no-shows and changes
Cancellation, waiting or no-show charges may apply only where they are lawful and have been adequately disclosed for the relevant booking. If you need to cancel or change a booking, contact us as early as possible. Any rights you have under the Australian Consumer Law remain unaffected.
5. Delays and availability
Pickup times and journey durations are estimates and may be affected by traffic, weather, road closures, events, vehicle availability, safety incidents and circumstances outside reasonable control. We will take reasonable steps to provide the service as agreed but cannot guarantee a particular travel time unless expressly confirmed.
6. Safety and authorisations
Passenger transport in Western Australia is regulated. Where authorisations are required for a booking service, driver or vehicle, the relevant service must be supplied through appropriately authorised arrangements. Safety obligations under applicable WA passenger transport law continue to apply independently of these terms.
7. Consumer guarantees
Services supplied to consumers may come with guarantees under the Australian Consumer Law, including that services are provided with due care and skill and, where applicable, are reasonably fit for the disclosed purpose and supplied within a reasonable time. These statutory rights cannot be excluded by these terms.
8. Website, app and third-party services
We aim to keep our website and app available and accurate, but online services may occasionally be unavailable or contain errors. Links or integrations with third-party services such as maps, communications, authentication or payments may be governed by the third party's own terms and privacy practices.
9. Liability
To the maximum extent permitted by law, our liability is limited to the extent lawful and reasonable in the circumstances. Nothing in these terms excludes liability or remedies that cannot be excluded under the Australian Consumer Law or other applicable legislation.
10. Privacy
Our handling of personal information is described in our Privacy Policy.
11. Complaints and support
For booking, service or complaint matters contact smartridecabss@gmail.com or +61 431 179 197. We aim to address complaints fairly and within a reasonable time.
12. Governing law
These terms are governed by the laws applicable in Western Australia and Australia. Courts and tribunals with jurisdiction in Western Australia may hear disputes, subject to any rights a consumer has to bring a matter elsewhere under applicable law.
13. Changes
We may update these terms from time to time. The current version will be published on this page with the date of the latest update.